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Ordering

Sales Tax

As required by law, a sales tax of 8.75% is added to all orders shipped to Illinois addresses.

Payment

Stacey M Design, through our secure credit card processing service, PayPal, accepts American Express, VISA, MasterCard and Discover credit cards, as well as ATM cards with a VISA or MasterCard logo. We also accept checks and money orders through the mail. We do not ship COD.

Ordering by Mail and Paying by Check or Money Order

If you would like to pay for your order by check or money order, you must mail in your order and payment. Please process the order online using our shopping cart. Then for payment, select, " Check or Money Order." Click the "Purchase" button. Print out your order form and mail with payment to: Stacey M Design, PO Box 81, Eola, IL 60519-0081. Make your check or money order payable to "Stacey M Design."

International Orders

We can accept orders that will ship outside the US. We will contact you to let you know the additional shipping charges. We ship to APO addresses at our standard shipping rates.

Order Confirmation

After ordering, you will receive two e-mail confirmations from Stacey M Design. First, soon after ordering we will confirm receipt of your order. Then, you will be notified when your order ships.

Order Processing + Shipping

Order Processing Time

Generally the processing time for an order is 24-48 hours of receipt of order and payment. See item details for estimated shipping time for each product. Unless you request otherwise, all products in an single order will ship at the same time. You will be notified of any delay in processing.

Standard Shipping

Stacey M Design ships via FedEx Ground service. Products are shipped from our warehouses in Illinois or Southern California. Depending on where you live, transit time is between 2-7 days. Transit time is in addition to order processing time. Please note that we cannot ship to PO boxes. Our standard shipping fees are as follows:

Order Total Shipping Charge
$0.01 - 9.99 $ 3.95
$10.00 - 49.99 $ 6.95
$50.00 - 99.99 $ 9.00
$100.00 - 199.99 $ 12.75
$200.00 and over $ 17.50



Second Day and Overnight Shipping

For an additional fee (depending on your order total) we offer 2nd day air shipping or next day air shipping. However, order processing time remains the same. So, we will ship 2nd day or next after processing.

Return Policy + Order Changes

Returns

If you are not satisfied with your order and it is in salable condition, you may return it within 20 days of shipping. We will provide you with a refund, less shipping charges. However, we cannot accept back custom products made according to your specifications. Please contact us prior to returning an order.

Changes

For custom orders, if you would like to make a change after you have placed your order, please contact us immediately and we will try to make your change. If we have started your order, but have not completed it, you will be charged for the work we already completed, If we have completed the order, we will not be able to change your selection.

General

Catalog Requests. All of the products we offer are shown on our website. We do not offer a paper catalog.



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