Do you charge sales tax?
As required by law, a sales tax of 8.75% is added to all orders shipped to Illinois addresses.

What forms of payment do you accept?
Stacey M Design, through our secure credit card processing service, PayPal, accepts American Express, VISA, MasterCard and Discover credit cards, as well as ATM cards with a VISA or MasterCard logo. We also accept checks and money orders through the mail. We do not ship COD.

If I want to pay by check or money order, where do I send the payment?
If you would like to pay for your order by check or money order, you must mail in your order and payment. Please process the order online using our shopping cart. Then for payment, select, " Check or Money Order." Click the "Purchase" button. Print out your order form and mail with payment to: Stacey M Design, PO Box 81, Eola, IL 60519-0081. Make your check or money order payable to "Stacey M Design."

I would like to see a proof before I pay. Is that possible?
Most of our products require manual customization which involves a great deal of work. So we must request full payment BEFORE we begin work on an order, including making a proof.

Do you ship overseas?
We can accept orders that will ship outside the US. We will contact you to let you know the additional shipping charges. We ship to APO addresses at our standard shipping rates.

What is the order processing time?
Most of the Stacey M Design product line is custom and made to order. For custom items, once we receive the order and payment, within 24-48 hours we prepare and email a proof. We then wait for approval from the client. If changes are requested, we will make a new proof.

Each item has to be printed or otherwise produced. Because of the volume of orders we receive, we now outsource most of our production. After we receive final approval of the proof, it generally takes approximately 7 days to produce the products.

After production we ship via USPS First Class Mail or Priority Mail. If you chose standard shipping, the transit time is anywhere from 1-7 days, depending on your location. Any delays in the transit time once we deliver the package to the USPS is out of our control.

During peak periods such as November, December and February, processing times may increase. We are aware that many items such as invitations and holiday gifts are time sensitive. We do give invitations priority in processing. If other items are time sensitive, please let us know via email and we will do our best to accommodate you.

What are your shipping fees?
Our shipping fees include our cost for shipping your product, plus the packaging used to ship. Our standard shipping fees are as follows:

Do you offer overnight or 2nd day shipping?
For an additional fee (depending on your order total) we offer 2nd day air shipping or next day air shipping. However, order processing time remains the same. So, we will ship overnight or 2nd day after processing.

What is your return policy?
Because most of our products are custom produced according to the customer's specifications, we can offer refunds on items made according to the customer's specifications.

May I change my order?
For custom orders, if you would like to make a change after you have placed your order, please contact us immediately and we will try to make your change. If significant work has been completed on the order, we will not be able to make any changes.